How internet orders sent by PUROLATOR are delivered (Procedure)
A shipping notice is sent to your email address when your order leaves our warehouse.
On this shipping notice a Purolator mail tracking number is registered. It is important to check it in order to track your package and to know the day of delivery.
You can track your package at: www.purolator.com
Always make sure to give a full address (with the apartment number) and to be present on the day to receive the package.
There is no weekend delivery.
Packages will be sent either in a "Puropack" bag or in a box.
The option: required signature will be requested to ensure that the package is delivered to the right person (to avoid theft or damage).
At the time of delivery if there is no response, a paper will be left with directions to retrieve the package you have 5 working days to retrieve the package.
If, however, the parcel is not picked up within 5 business days, the parcel will be returned to our offices.
From this point on, it is your responsibility to contact us to pick up your parcel at our offices (by appointment) or you will be asked to re-send it again.
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