How internet orders sent by PUROLATOR are delivered (Procedure)


  • A shipping notice is sent to your email address when your order leaves our warehouse.

  • On this shipping notice a Purolator mail tracking number is registered. It is important to check it in order to track your package and to know the day of delivery. 

  • You can track your package at: 

  • Always make sure to give a full address (with the apartment number) and to be present on the day to receive the package.

  • There is no weekend delivery.

  • Packages will be sent either in a "Puropack" bag or in a box.

  • The option: required signature will be requested to ensure that the package is delivered to the right person (to avoid theft or damage).

  • At the time of delivery if there is no response, a paper will be left with directions to retrieve the package you have 5 working days to retrieve the package.

  • If, however, the parcel is not picked up within 5 business days, the parcel will be returned to our offices.

  • From this point on, it is your responsibility to contact us to pick up your parcel at our offices (by appointment) or you will be asked to re-send it again. 


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